Terms of Service | Onyx Coach

Terms of Service

Effective: September 6, 2026  ·  Last updated: September 9, 2026

These Terms of Service govern your access to and use of Onyx Coach: the website onyxcoach.com, the trainer web application, the Onyx Coach mobile apps, and the related services, interfaces, and AI features (together, the "Service"), operated by Coachito LLC, a limited liability company organised under the laws of the State of Wyoming, United States. By using the Service you accept these Terms. If you do not agree, do not use the Service.

The Terms use two roles. A Trainer is a personal trainer, coach, gym, or other business that uses the Service to work with its clients. A User is anyone else who uses the apps, whether as a Trainer's client or on their own. Sections that apply to only one role say so.

1. Eligibility and account

You must be at least 16 years old to use Onyx Coach. By creating an account you confirm that:

  • You meet the age requirement
  • The information you provide is accurate and kept up to date
  • You keep your login credentials confidential and do not share your account
  • If you create an account for a business, you are authorised to bind it to these Terms

All activity under your account is your responsibility. A gym or organisation account may include several Trainers; the organisation is responsible for everyone it adds.

2. The Service

For Users, Onyx Coach provides workout planning and tracking, training programmes, progress statistics, check-ins, messaging with your Trainer, session bookings, and optional integration with your device's health platform. For Trainers, it provides client management, programme and exercise library building, check-ins with photos, scheduling, collecting payments from clients through Stripe, an AI assistant, and reporting. Some features require a paid plan. We improve the Service continuously, and features may change, be added, or be retired.

Optional health integrations and trainer sharing

Health integrations are optional and require the device or provider permissions and import consent shown in the app. Agreeing to these Terms does not grant those permissions. Supported imports may be stored in your Onyx account on our servers. Available data and features differ by provider; connecting Oura currently does not enable measurement imports. Saving Onyx workouts to Apple Health requires separate write permission.

Only current directly connected Trainers you expressly approve receive access to data from the selected integration, including imported history and workout details. A connect-and-share screen names the Trainers who will receive access. Trainers added later need separate approval. Trainers may send requests, with push notifications and an in-app review sheet; a request or opening it is not consent. Trainers must use shared data only for the authorised coaching purposes.

You may revoke sharing in integration settings. Removing a Trainer clears their health sharing and requests; reconnecting requires fresh approval. Disconnecting Apple Health stops importing and sharing but does not delete existing imports; deletion is a separate control. Disconnecting Oura removes the connection and any associated imports. The Privacy Policy explains retention and your rights. Provider terms also apply, and integration availability, completeness and accuracy are not guaranteed.

3. Trainer accounts

This section applies to Trainers.

  • Your clients are your responsibility. You decide what data you collect about them and what advice you give them. You are the data controller for that data, and our Data Processing Agreement forms part of these Terms and applies automatically.
  • Health data needs consent. Before you record a client's weight, measurements, photos, injuries, or similar data, or ask them to, you obtain their explicit consent and give them the privacy information the law requires.
  • You are qualified and compliant. You hold the qualifications and insurance your profession and country require, and you comply with the laws that apply to your coaching, your marketing, and your invoicing.
  • Coachito is not a party to your coaching relationship. Contracts, prices, refunds, and disputes between you and your clients are between you and them.
  • Team members. If you add staff or other Trainers to your organisation, you are responsible for their use of the Service and for the data they access.

4. Subscriptions for Trainers

  • Trainer plans are billed through Stripe in advance, monthly or yearly, at the price shown when you subscribe. Prices exclude VAT and other taxes unless stated otherwise.
  • Where a free trial is offered, it converts to a paid subscription at the end of the trial unless you cancel before then.
  • Subscriptions renew automatically. You can cancel at any time in your account settings; cancellation takes effect at the end of the current billing period, and partial periods are not refunded.
  • We may change prices with at least 30 days' notice by email. The new price applies from your next renewal after the notice period.
  • If a payment fails, we may limit or suspend paid features until it is settled.
  • Promotional offers, partner offers, and discounts are subject to the conditions shown when you accept them, cannot be combined unless stated, and may be withdrawn for new customers at any time.

Referral programme

Trainers may receive a credit, such as a free month, for each referred Trainer who becomes a paying subscriber. Credits apply to future invoices, have no cash value, and are cancelled if the referred subscription is refunded or found to be fraudulent. Self-referrals, fake accounts, and spam are not allowed and lead to forfeiture of credits.

5. Subscriptions for Users

  • In-app purchases made through the Apple App Store or Google Play are billed by those platforms. Their billing terms, cancellation, and refund policies apply, and you manage the subscription in your App Store or Google Play account.
  • Web purchases are processed through Stripe. Subscriptions renew automatically until you cancel in your account settings; cancellation takes effect at the end of the current period, and partial periods are not refunded.
  • Right of withdrawal. If you are a consumer in the EU or EEA, you may withdraw from a web purchase within 14 days without giving a reason by emailing info@onyxcoach.com. By starting to use the paid features immediately, you agree that the service begins during the withdrawal period and that, if you withdraw, you pay for the part already used.

6. Payments between Trainers and clients

Trainers can sell sessions, classes, and memberships to their clients through the Service. These payments are processed by Stripe through the Trainer's own Stripe account; Coachito deducts a platform fee shown to the Trainer in their settings. The Trainer is the seller. Refunds are decided and issued by the Trainer, and questions about a purchase go to the Trainer first. Cash payments a Trainer records in the Service are records only; no money passes through us. Coachito is not liable for services a Trainer fails to deliver.

7. AI features

  • The AI assistant and other AI features generate content automatically. Their output can be incomplete or wrong. It is a starting point for a qualified Trainer, never medical advice, and Trainers review it before relying on it or sharing it with a client.
  • Trainers may connect a third-party AI assistant of their choice to their account. That provider's terms apply to what it does with the data, and the Trainer is responsible for choosing a provider that is appropriate for their clients' data.
  • AI features may have usage limits, and we may change the underlying models and providers.

8. Health disclaimer

Onyx Coach is a fitness tool, not a medical service. We do not provide medical advice, diagnoses, or treatment. Before starting any new fitness programme, consult a qualified healthcare professional. Coaching advice inside the Service comes from your Trainer, not from us; we do not vet Trainers' qualifications or programmes.

You use the Service at your own risk. To the extent the law allows, you waive any claim against Coachito LLC for injuries or health issues arising from physical activity undertaken using the Service.

9. Acceptable use

You agree not to:

  • Use the Service for any unlawful purpose or in breach of these Terms
  • Disrupt, overload, or interfere with the operation or security of the Service, or access it by automated means except through interfaces we provide
  • Impersonate others, provide false information, or upload content you have no right to use
  • Send abusive, harassing, or misleading messages to other users
  • Reverse-engineer, decompile, or copy any part of the apps or infrastructure
  • Circumvent subscription, access, or fee controls, including by taking payments for Service bookings outside the Service to avoid platform fees

Violations may result in suspension or termination of your account without notice.

10. Your content

You keep ownership of the content you create or upload: workouts, programmes, notes, photos, videos, and messages. You grant Coachito LLC a non-exclusive, royalty-free, worldwide licence to store, process, display, and transmit that content solely to operate, secure, and improve the Service, including to show a Trainer's content to their clients. You confirm you have the rights needed to upload it. Videos embedded from YouTube remain subject to YouTube's terms. We may remove content that breaches these Terms or the law.

11. Intellectual property

All rights in the Service, including trademarks, the exercise library we provide, designs, logos, and software, belong to Coachito LLC or its licensors. You may not copy, reproduce, or redistribute any part of the Service without our written permission, beyond the use these Terms allow.

12. Privacy and data

How we handle personal data is described in our Privacy Policy. For Trainers, the Data Processing Agreement governs the client data we process on their behalf.

Exports for Trainers

Trainers can request an export from support at info@onyxcoach.com. Support prepares the export, which includes the Trainer's client list, the clients' workout history that the Trainer is authorised to receive, and exercises created by the Trainer. It is provided in a commonly used machine-readable format; support confirms the format and delivery arrangements when handling the request. The standard export is provided through support rather than a self-service download. The return and assistance rights under the Data Processing Agreement also apply to other personal data processed on the Trainer's behalf.

13. Termination

  • You may delete your account at any time in the app or by contacting us. Deletion removes your personal data as described in the Privacy Policy.
  • Trainers should request an export from support before closing their account or removing client links. Ending the trainer relationship ends the Trainer's access through that relationship, while clients keep their own accounts and workout history. Data processed solely on the Trainer's behalf is returned or deleted under the Data Processing Agreement.
  • We may suspend or terminate your access for breach of these Terms, for harmful or illegal conduct, or if we discontinue the Service, with reasonable notice where possible. Prepaid, unused periods are refunded if we terminate without cause.

14. Disclaimer of warranties

The Service is provided "as is" and "as available". We do not guarantee uninterrupted or error-free operation, that the Service will meet your expectations, or particular fitness results. All warranties are disclaimed to the maximum extent permitted by law.

15. Limitation of liability

To the extent permitted by law, Coachito LLC is not liable for indirect, incidental, or consequential damages, including loss of data, revenue, or business, or for physical injury arising from use of the Service, and our total liability to you for all claims in any 12 month period is limited to the amounts you paid us in that period. Nothing in these Terms limits liability for intent, gross negligence, death or personal injury caused by our negligence, or any liability that cannot be limited under the law of your country of residence. If you are a consumer, the mandatory consumer protection rules of your country apply and prevail over these Terms where they conflict.

16. Indemnity by Trainers

Trainers indemnify Coachito LLC against claims by their clients or third parties arising from their coaching, their content, their payments, or their breach of these Terms or of data protection law.

17. Changes to the Service or these Terms

We may update these Terms or modify the Service. For material changes we give at least 30 days' notice in the app or by email. If you do not agree to a change, you may terminate before it takes effect. Continued use after that date constitutes acceptance.

18. Governing law and disputes

These Terms are governed by the laws of the State of Wyoming, United States, without regard to its conflict of law rules. If you are a consumer, you also enjoy the mandatory protections of the law of the country where you live, and you may bring claims in the courts of that country. The Data Processing Agreement has its own governing law clause. Before starting any legal action, contact us at info@onyxcoach.com; most issues can be resolved directly.

19. Contact

Coachito LLC
Wyoming filing ID: 2025-001823358
Principal office and mailing address:
30 N Gould St Ste N
Sheridan, WY 82801
USA
info@onyxcoach.com