Privacy Policy
This Privacy Policy describes how Coachito LLC ("we", "us", or "our") collects, uses, and protects your personal information when you use the Onyx Coach mobile application and website. By using the Service, you agree to the practices described below.
1. Information We Collect
Account Information
When you create an account, we collect:
- Name and email address
- Authentication credentials: email/password or via Google/Apple (Firebase OAuth)
Workout & App Usage Data
- Workout history: exercises, sets, reps, and timestamps
- Training preferences, selected goals, and routines
- Custom workouts and interactions with app features
Device and Technical Data
- Device model, operating system, and app version
- IP address and unique device identifiers
- Usage statistics collected via Firebase Analytics
Purchase and Subscription Data
- Subscription type and purchase source (Apple, Google, or Stripe)
- Purchase history: no payment card data is stored by us; all payment processing is handled by Apple, Google, or Stripe
2. How We Use Your Information
We use collected data to:
- Create and manage your account
- Personalise your fitness experience and track your progress
- Provide access to workout history and preferences
- Analyse aggregated app usage to improve features
- Process and validate purchases and subscriptions
- Send marketing emails if you have opted in
- Ensure service safety, integrity, and legal compliance
3. How We Share Information
We do not sell or rent your data to third parties. Data is shared only with:
- Service providers: Firebase (authentication, analytics, storage) and Stripe (website subscriptions)
- Legal authorities: when required by law or to protect against fraud or abuse
Your personal data is never shared with gyms, trainers, or third-party influencers.
4. Marketing Communications
If you have opted in, you may receive marketing emails about updates, tips, and promotions. Every email includes an unsubscribe link. We do not send automated push notifications related to your workout activity.
5. Data Retention and Deletion
When you delete your account, your personal data, including your name, email address, and workout history, is immediately deleted. Non-identifiable, aggregated analytics data may be retained internally.
You can request account deletion through the in-app feature or by contacting us at [email protected].
6. Security
We use industry-standard protections including:
- Encrypted HTTPS data transmission
- Firebase OAuth and secure email/password authentication
- Restricted access to backend systems
7. Children's Privacy
Onyx Coach is not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with their data, please contact us and we will delete it promptly.
8. International Users
If you are accessing the Service from outside the EU, please be aware that your data is processed and stored within the EU, where our infrastructure and service providers are located.
9. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access or update your personal information
- Request deletion of your data
- Opt out of marketing communications at any time
To exercise any of these rights, contact us at [email protected].
10. Updates to This Policy
We may update this Privacy Policy from time to time. When we do, we will notify you via the app or by email. Continued use of the Service after changes are posted constitutes your acceptance of the updated policy.
11. Contact
Coachito LLC
[email protected]