Support
How can we help?
Use the form to reach our team. Whether it's a question about the app, a problem with your subscription, or anything else, we'll get back to you.
Prefer email?
info@onyxcoach.com
Send a message
Common questions
How fast do you reply?
Within one business day, usually sooner. Both the form and the address above land in the same inbox, so you can reply to our answer and keep the thread together.
How do I cancel my subscription?
If you subscribed inside the app, cancel in your App Store or Google Play account, because those stores do the billing. Web and trainer plans cancel in your account settings. Either way it runs to the end of the period you have paid for.
How do I delete my account and my data?
Delete the account in the app settings, or email us and we will do it. We answer data requests within one month. Aggregated statistics that no longer identify you may be kept; the rest goes.
My trainer uses Onyx Coach. Who do I ask?
Ask your trainer about your programme, your sessions and anything they charge you for: that relationship is theirs, and they hold the coaching data. Ask us about the app itself, logging in, or a subscription you bought from us.
Can I get my data out?
Yes. Email support and we will prepare an export in a common machine-readable format: your client list, the client training history you are entitled to, and the exercises you created.
Everything else is in the Terms of Service and the Privacy Policy.